Sometimes when a computer has more than one network interface, Windows gets its routing confused on the client side. The first fix to try is a reboot.
If that doesn’t work:
We’ve seen situations where the VPN will only work correctly over Wifi or Ethernet but not both. If you have both Wifi and Ethernet, could you please try:
- Disable wifi and disconnect / reconnect the VPN.
If that doesn’t work:
- Enable Wifi, unplug the Ethernet cable, and disconnect / reconnect the VPN.
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